Preview Real-Time Management expert (Pre-Recorded)

RTA preview video

Lets begin

Welcome to WFM eLearning

Message from our Co-Founder

Course Videos (Concept)

RTM definition, components & process

Collect Inputs

Track & Monitor with Intro

Agent Monitoring

Crisis Management

Prepare reports

Course videos(Hands On)

Hands on: SLA Doc

Hands on: Interval report (Basic & Advanced)

Hands on: Abs & Shrinkage report

Hands on: RCA

Course exercise files

SLA agreement

Interval Report Template -Basic

Interval Report Template - Advanced

Agent Level absenteeism report

Site absenteeism and shrinkage report

RCA sample

Preview - Real-Time Management expert (Pre-Recorded)