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Unlock the power of prediction with our Forecasting Expert course - your key to mastering the art of foreseeing trends and outcomes! Learn to create long-term and short-term forecasts with various forecasting methods used in the contact center industry.
Dive into pre-recorded modules led by industry experts, and sharpen your forecasting skills for a brighter future ahead
Instructor: WFM eLearningLanguage: English
| + Introduction to Forecasting - Purpose - Forecasting Time Scope + Forecasting process overview + Generate forecast - Gather historical data - Data anomalies - Forecasting methods - Approaches of measuring Forecasting accuracy - Select best forecasting method + Forecast lock process - Gather historical data - Forecast comparison (30-60-90) + Publish forecast + Forecast lock process |
Forecasting methods - Naïve methods
- Moving average
- Weighted Moving average
- Simple Exponential smoothing
- Double Exponential smoothing (Holt’s Method)
- Triple Exponential smoothing - (Winter Holt’s)
- Time series decomposition
- Linear & Multiple regression
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