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Master the art of Capacity planning with our Planning Expert course - your key to successful and efficient decision-making!
Learn how planners in the contact center industry plan for staffing optimally by considering all assumptions and plan ahead.
Instructor: WFM eLearningLanguage: English
| + Introduction to Capacity Planning - Objectives & Strategy + Planning process overview + Collect inputs and assumptions - Contractual Inputs - Operational Inputs + Calculate Capacity projection - Update assumptions - Capacity calculations - Planning vs Scheduling projections - Verify current staffing - Staffing mitigation plans |
+Discussion with stakeholders
- Target audience
- Discussion checklist- Stakeholder Sign off + Publish & Manage change |
Launch your Graphy