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Call Center Capacity Planning | WFM Interview Questions & Answer
access_time 1739039400000 face Harinder Dagar
Call Center Capacity Planning | WFM Interview Questions & Answer Hello Friends, In this video, Included 7 Important call center WFM capacity planning interview questions and answers in a simple way which are asked during interview. Capacity planning in call center What is workforce management What i...
Fundamentals of Capacity Planning
access_time 2024-05-21T08:31:07.456Z face Vinay Vasudevan
Fundamentals of capacity planning When WFM professionals hear the word capacity planning, they automatically feel proud about their job. That is the power of Capacity Planning!! Many analysts aspire to become a capacity planner one day, because of the challenge, fun and satisfaction the planning ac...
Top 5 workforce planning mistakes in a contact center
access_time 2024-05-21T00:17:29.495Z face Ritesh Parswani
Top 5 workforce planning mistakes in a contact center “Why are we not getting volumes according to our forecast?” “Why are we short staffed while making schedules, when we hired the right number of staff?” “Why are we consistently failing service level during certain intervals each week?” A lot of ...