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Fundamentals of scheduling
access_time 2024-06-07T09:32:14.744Z face Vinay Vasudevan
Fundamentals of scheduling Workforce Management is an integrated set of process which follows a certain cycle as shown below. In this cycle, all the steps play a major role in Contact Center. Today, in this article we are going to talk about fundamentals of scheduling. So, what is scheduling? Schedu...
Forecasting in WFM
access_time 2024-05-21T08:37:56.855Z face Harinder
Forecasting in WFM The basis of any staffing plan is to workload forecast. Without a good forecast of the work to be expected, the most sophisticated effort to calculate staff numbers and create schedule plans is wasted effort. Good accurate forecast is the most important step of the process. WFM a...
Fundamentals of Capacity Planning
access_time 2024-05-21T08:31:07.456Z face Vinay Vasudevan
Fundamentals of capacity planning When WFM professionals hear the word capacity planning, they automatically feel proud about their job. That is the power of Capacity Planning!! Many analysts aspire to become a capacity planner one day, because of the challenge, fun and satisfaction the planning ac...
Introduction to simple forecasting methods
access_time 2024-05-21T00:26:18.88Z face Vinay Vasudevan
Introduction to Simple Forecasting Methods This is a repost and the original link is here “Introduction to Simple Forecasting Methods” Forecasting is one of the most important aspects in business. We use the techniques to anticipate the future.In business, the forecasting is used to allocate the ma...
Top 5 workforce planning mistakes in a contact center
access_time 2024-05-21T00:17:29.495Z face Ritesh Parswani
Top 5 workforce planning mistakes in a contact center “Why are we not getting volumes according to our forecast?” “Why are we short staffed while making schedules, when we hired the right number of staff?” “Why are we consistently failing service level during certain intervals each week?” A lot of ...